Terms of use

Who provides the service

The Caper Cupboard is provided by THE CAPER CUPBOARD LTD, registered in England and Wales with company number 17483562. Our registered office is 18 May Street, South Shields, United Kingdom, NE33 3AJ. Contact [email protected] for account, purchase or puzzle help.

Playing and creating an account

You can play available free puzzles as a guest. A free account lets supported progress sync across devices. Creating or signing into an account does not buy a subscription. Keep your sign-in details secure and provide an email address you can access. Google and Apple sign-in are available in supported app versions; connect a provider from your existing account to retain its membership and progress.

The puzzles are designed for a range of ages and abilities. Parents and carers should manage accounts and purchases used by children and supervise their use. A puzzle's age or difficulty label describes its content, not the player's age.

Free play and Premium membership

The normal catalogue is free to play with advertising when advertising is available. Premium removes in-game advertising and opens the published bonus catalogue of longer quizzes, mysteries and adventures. The catalogue changes as puzzles are reviewed, added or corrected. The app and store description show what is currently available.

The intended UK Premium prices are £3.99 monthly or £35.99 annually, with no free trial. Website membership costs £3.99 monthly or £35.99 annually, with no free trial. The price, currency, billing period and any applicable tax shown in your website checkout or store purchase confirmation apply to your purchase. You will see these before confirming payment.

Subscriptions, cancellation and refunds

App subscriptions are purchased through Apple App Store or Google Play and renew automatically unless you cancel through that store. Manage or cancel your subscription through your store account. Store confirmations explain the renewal price and timing. Signing out, uninstalling the app or deleting a Caper Cupboard account does not cancel a subscription.

Website subscriptions are purchased through our secure Stripe checkout and renew automatically unless cancelled. Manage or cancel website subscriptions through the billing portal linked from your Caper account or purchase email. Cancellation stops future renewals; membership continues until the end of the paid period unless a refund or other adjustment applies. The checkout identifies the payment provider and its applicable terms. For website payment or refund help, use the support details in your purchase confirmation or contact us. Signing out, uninstalling or deleting your Caper account does not cancel a website subscription.

Use Restore purchases while signed into the Caper account associated with your purchase. If a purchase is not recognised, contact support before buying again. Store payment terms and procedures apply to store purchases. Request a refund through the relevant store, or contact us for help.

Nothing in these terms removes statutory consumer rights, including applicable cancellation, refund and remedies rights for digital content or services. Any consent required to begin immediate supply or affect a cancellation right must be obtained in the purchase process; these terms alone do not waive it.

Advertising and privacy

Free play may show adverts after puzzle results when moving to another puzzle. Advert availability varies. Premium members do not receive in-game adverts. If an advert is unavailable, you can continue playing.

Advertising privacy choices concern how advertising information is used; they do not purchase ad-free membership. Available choices and the effect of refusing consent are determined by the provider and applicable requirements. Read our privacy notice for information about accounts, progress, purchases, advertising and your rights.

Your progress and account deletion

Guest saves are stored on your device where storage is available. Account sync is supported for the puzzle formats described in the app. Clearing storage or uninstalling can remove local saves. Wait for confirmation that progress has synced before relying on another device.

You can delete your account from Your account in the app, or request deletion through support. We verify account ownership before deletion. Deletion removes account access and supported server progress and revokes connected Apple authorisation. It does not cancel a store or website subscription or remove independent payment-provider records. Our privacy notice explains retention and backups.

Fair use and our content

Use the service lawfully. Do not attempt to access another person's account, bypass membership access controls, disrupt the service or distribute content you do not have permission to share. Puzzles, artwork and app materials are owned by us or used with permission. You may use them for your own play; contact us about other uses.

We may restrict an account where reasonably necessary to address a serious breach, fraud or security incident. Where appropriate, we will explain the restriction and allow you to contact support. Restrictions and refunds remain subject to your statutory rights.

Updates and availability

We provide updates and corrections to maintain the service. Internet access and a supported device may be required for sign-in, purchases and synced content. Offline availability depends on the puzzle and saved data. We do not promise uninterrupted operation, but will take reasonable care and skill in providing the service.

If we materially change a paid service or discontinue it, we will provide reasonable notice where possible and any remedy required by law. Material changes to these terms will be explained in advance where required; they do not retrospectively remove your existing rights.

Responsibility and resolving problems

We are responsible where the service fails to meet applicable legal standards. Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. Please report an issue with the puzzle title, device and what happened, without sending passwords or payment card details.

These terms are governed by the law of England and Wales. Mandatory consumer protections in your country of residence continue to apply, and you may use any courts available to you under those protections. Contact support first so we can try to resolve the problem.